Terms and Conditions

London Flat Roofing

Terms and Conditions

  1. Please note that London Flat Roofing (LFR) requires you to have all specifications passed by a structural engineer and the DS before work commences and that we take no responsibility for specifications unless we have been asked and paid to design the roof insulation. In these circumstances the plans and requirements will be sent to our internal engineer to draw up designs, and there will be a charge for this service.
  2. By accepting our estimate you accept that all forms of media that may have been taken of your property, remain the property of LFR and may be used in our promotional or educational literature. These may also be used as evidence of further changes to any contract previously established.
  3. If, after commencement of the work, it appears to LFR’s fitter that there is a substantial defect in the Customer’s property which, in the opinion of LFR, will make it impossible or substantially more expensive to complete the work satisfactorily, then LFR may terminate the contract. In such a case LFR will, so far as is practicable, restore the Customer’s property to its previous condition and will have the right to submit an invoice to the Customer for a reasonable amount in respect of work done, services and materials provided prior to the termination of the contract. LFR has a further right to cancel this contract if it receives an adverse survey report. If LFR exercises its right to cancel this contract the Customer’s deposit shall be returned in full.
  4. If, when stripping the old roof, it becomes too difficult because the previous layers were fully bonded to the decking, alternative options must be taken and additional costs may be incurred.
  5. All materials delivered to the site by us, or to our order, are to remain our property until fixed by our staff on our instructions, or until paid for.
  6. Unless otherwise agreed in writing between the Company and the Customer, any materials stripped by the Company in re-roofing contracts shall become the Company’s property.
  7. During roofing works, especially re-decking, it is imperative that the Customer should remove anything of value from beneath the roof in question, that may be liable to damage during LFR works. Any damage occurring to valuables beneath a roof LFR is working on is the responsibility of the Customer.
  8. No responsibility for ponding of water on flat roofs will be taken following re-roofing works unless LFR has supplied and installed new falls.
  9. The estimate does not include any work to timbers and substrate materials found necessary once the roof is opened up, unless specifically mentioned in the estimate.
  10. Should any other work be required to be undertaken on the roof such as decking, fascias, timber joists etc., that was unable to be ascertained before starting the work, LFR shall have the right to charge a reasonable sum to cover costs and expenses.
  11. LFR will take all reasonable precautions to prevent water ingress during the execution of the contract. However LFR cannot be held responsible for water ingress during the works even if a temporary roof is installed above.
  12. The Company shall not be responsible for damage to ceilings, walls, gutters or building fabric, if such items are found to be defective before or during commencement of work, or where damage is caused by unavoidable vibration.
  13. The Customer must advise the installer in writing of any faults arising in the works within ten days of discovery or the insurance policy will be invalid. In the event of a callout where LFR attends and no fault in our workmanship and/or materials is found, the Customer agrees to pay the installer a call out charge in the sum of £150.00 + VAT.
  14. LFR installers and employees must be given free access to the area in question during normal business hours.
  15. The Customer accepts that some roof coverings will vary in colour and that the roof may not lay flat and will take on the characteristics of the sub roof. The customer should also be aware that fixings may show through and that insulation may not lay flat.  LFR cannot guarantee any existing sub-substructure, and any adverse movement of such structure will void all guarantees.
  16. LFR is not responsible for defects in adjoining areas such as defective tiles and coping stones, pointing, porous brickwork or render, deficiencies or movement in the building structure.
  17. Contract dispute resolution to be by adjudication. The Customer shall be liable for the full cost of adjudication however incurred.
  18. The customer must provide parking permits, scratch cards or suitable parking for all works vehicles for the duration of the works. LFR cannot be expected to feed parking meters continually or re-locate vehicles in order to purchase new parking tickets, as this activity takes up crucial contract time. If permits are not provided and LFR incurs Penalty Charge Notices (PCNs) then the cost of the notices will be passed directly to the customer.
  19. No responsibility will be taken for any delay, loss or damages caused by strikes, labour disputes, or inclement weather, changes of design or specification or any other circumstances beyond our control.
  20. SPECIAL CONDITION WHERE CUSTOMER IS A TRADE CUSTOMER OR CONTRACTOR. Where a Contract is based on priced Bills of Quantities and measurements, the Royal Institute of Chartered Surveyors shall in accordance with the current Standard method adopt these, unless specified to the contrary in the Bills of Quantities. Upon completion the works will be re-measured in accordance with the Standard Method of Measurement and any price adjustments made accordingly.